Document & Travel Help ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website or use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our document assistance and travel support services.

Information we collect

We collect personal information you voluntarily provide when using our website or services, which may include:

Full name, email address, and phone number
Passport, visa, and travel document details necessary to process your requests
Address and nationality information required for document applications
Any additional information you choose to share with us

We may also automatically collect certain technical information about your device and website usage, such as your IP address, browser type, and browsing activity on our site, to improve your experience.

How we use your information

We use the information we collect for the following purposes:

Providing, processing, and improving our document and travel assistance services
Communicating with you about your inquiries, applications, and service requests
Processing your visa, passport, or travel document applications on your behalf
Personalising and enhancing your experience on our website
Analysing trends and usage patterns to improve our offerings
Complying with applicable legal and regulatory requirements

Disclosure of your information

We may share your personal information with trusted third parties who assist us in delivering our services, including payment processors, IT service providers, and government or embassy authorities where required to process your travel documents.

We may also disclose your information to comply with legal obligations, enforce our terms and policies, or protect our rights and legitimate interests. We do not sell your personal information to third parties.

Data security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Your rights and choices

You have the right to access, update, and correct your personal information held by us. You may also request that we delete your personal data, subject to any legal obligations that require us to retain it. Additionally, you may opt out of receiving promotional communications from us at any time by contacting us directly.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any revisions will be posted on our website with an updated effective date. Your continued use of our website or services after any changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us.

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Thank you for choosing Document and Travel Help.