Welcome to Document & Travel Help. By accessing our website and using our services, you agree to be bound by these Terms and Conditions in full. Please read them carefully before proceeding. If you do not accept these terms, you must not use our website or services.

Services offered

Document & Travel Help provides assistance with travel documentation and related services, including but not limited to:

Visa and e-Visa applications
Passport applications and renewals
Overseas Citizenship and residency documentation
Police Clearance Certificates (PCC)
Power of Attorney documentation
Miscellaneous document assistance services

Our team prepares the correct documentation for you, making the process as simple and stress-free as possible.

Eligibility

Users must be at least 18 years of age to use our services. By accessing our website and using our services, you confirm that you are legally capable of entering into binding agreements and that all information you provide is accurate and truthful.

Service fees

Users agree to pay the applicable service fees as displayed on our website at the time of booking or enquiry. Please note:

Service fees are subject to change without prior notice
Government or embassy fees, where applicable, are separate and payable directly to the relevant authority
Our service fee covers documentation assistance only and does not guarantee approval of any application

Application process

Users are required to provide accurate, complete, and up-to-date information throughout the application process. Document & Travel Help will not be liable for any delays, rejections, or complications arising from inaccurate, incomplete, or misleading information provided by the user.
It is the user's responsibility to ensure all submitted documents and information are genuine and correct. We act solely as a facilitator and do not verify the authenticity of documents on behalf of government authorities.

Third-party services

Our website may contain links or references to third-party websites, government portals, or external services for your convenience. We are not responsible for the content, accuracy, availability, or legality of any third-party websites or services. Accessing such links is done entirely at your own risk.

Limitation of liability

Document & Travel Help and its team shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our services. This includes but is not limited to:

Loss of data or documents
Loss of profits or business opportunities
Application rejections by government or embassy authorities
Delays caused by third-party agencies or processing bodies
Any other economic or personal loss incurred in connection with our services

Indemnification

By using our services, you agree to indemnify, defend, and hold harmless Document & Travel Help and its team from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in any way related to your use of our services or your breach of these Terms and Conditions.

Privacy policy

Document & Travel Help values the privacy of its users. The collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. We encourage you to review our Privacy Policy carefully before using our services.

Governing law

These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Document & Travel Help operates, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the relevant courts in that jurisdiction.

Changes to these terms

Document & Travel Help reserves the right to modify or replace these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the revised terms.

Contact us

If you have any questions or concerns regarding these Terms and Conditions, please get in touch with us:

Terms & Conditions